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Refund Policy

At Pho Sure LLC, we strive to provide the best digital entertainment experience for our users. We understand that sometimes our services may not meet your expectations, and we offer a refund policy to ensure customer satisfaction. Please read our refund policy carefully to understand the terms and conditions associated with our refund process.

1. General Conditions

  • Refunds are available at the discretion of the merchant.
  • Refund requests must be made through our customer support system by emailing [email protected] or via our online support portal at https://gofilmsmedia.com/support.
  • Refund eligibility depends on the access period purchased and the duration since the purchase date.
  • Refunds will be processed to the original payment method within 5 business days upon approval.

2. 10-Day Access Period

  • Refund requests for the 10-day access period must be made within 2 days of purchase.
  • The request will be evaluated based on the usage and reason provided.
  • Full or partial refunds may be granted at the merchant's discretion.

3. 21-Day Access Period

  • Refund requests for the 21-day access period must be made within 7 days of purchase.
  • The request will be evaluated based on the usage and reason provided.
  • Full or partial refunds may be granted at the merchant's discretion.

4. 30-Day Access Period

  • Refund requests for the 30-day access period must be made within 14 days of purchase.
  • The request will be evaluated based on the usage and reason provided.
  • Full or partial refunds may be granted at the merchant's discretion.

5. Non-Refundable Cases

  • Refunds will not be granted for requests made outside the specified periods for each access duration.
  • Refunds will not be granted if substantial usage of the services has been detected.
  • Refunds will not be granted for reasons such as "change of mind" or "accidental purchase" outside the specified refund periods.

6. Additional Information

  • Refund decisions are final and made at the sole discretion of Pho Sure LLC
  • We reserve the right to refuse a refund request if we believe there is fraudulent or abusive activity.
  • Refunds for bundled services or promotional offers will be calculated based on the original price of individual components and the usage to date.

Contact Us

If you have any questions or need assistance with your refund request, please contact our customer support team at [email protected] or visit our support portal at https://gofilmsmedia.com/support. We are here to help and ensure you have a satisfactory experience with our services.

Changes to Refund Policy

Pho Sure LLC reserves the right to modify or update this refund policy at any time. Changes to the refund policy will be posted on our website, and it is the responsibility of the user to review the policy periodically.

Thank you for choosing Pho Sure LLC. We value your business and are committed to providing you with high-quality digital entertainment.